Privacy Policy

Effective Date: September 29, 2025

1. Collection of Personal Information

When you visit the Site, we collect certain information about your device and your interaction with the Site. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information."

Information You Directly Provide

We collect Personal Information you provide to us when you:

Sign up for our newsletter: We collect your Email Address and may collect your Name.
Place an order: We collect your Name, Billing Address, Shipping Address, Payment Information (including credit card numbers or other payment details), Email Address, and Phone Number.
Contact us: We collect your Name and Email Address, along with the content of your message.

Information Collected Automatically

When you access the Site, we automatically collect certain information about your device, including:

Device Information: Web browser, IP address, time zone, and some cookies installed on your device.
Usage Data: Details about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.

We collect this information using Cookies, Log Files, and Web Beacons (see Section 3 for more details).

2. How We Use Your Personal Information

We use the Personal Information we collect to:

Fulfill orders and services: To process your payment information, arrange for shipping, and provide you with invoices and order confirmations.
Communicate with you: To respond to your inquiries, provide customer support, and send service-related messages.
Marketing and promotion: To send you marketing or promotional communications, only if you have opted-in to receive them (like our newsletter).
Screen for risk and fraud: We use device and usage information (especially your IP address) to screen for potential fraud.
Improve and optimize the Site: We use analytics to generate reports about how our customers browse and interact with the Site, allowing us to improve our service offerings and marketing efforts.

3. Cookies and Tracking Technologies

A cookie is a small amount of data that is downloaded to your computer or device when you visit our Site. We use several different cookies, including functional, performance, advertising, and social media or content cookies.

You can control and manage cookies in various ways. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. Please be aware that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

Service Providers: We share your information with partners who perform functions on our behalf, such as payment processors (e.g., Stripe, PayPal), shipping carriers (e.g., UPS, USPS), and website hosting providers.
Marketing & Analytics: We use third-party tools like Google Analytics to help us measure site performance and optimize our marketing efforts.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We do not sell your Personal Information to third parties.

5. Your Rights

If you are a resident of certain regions (such as the European Economic Area or California), you have rights regarding your Personal Information. These rights may include:

The right to know about the Personal Information we collect about you and how we use and share it.
The right to access the Personal Information we hold about you.
The right to request that your Personal Information be corrected, updated, or deleted.

If you would like to exercise any of these rights, please contact us using the contact information below.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to erase this information.

7. Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised version here and update the "Effective Date" at the top of this policy.

8. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at grace@gracegrows.com.